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Refunds and Returns

Refunds and Returns

Vanity By Design offers a 30 day money back guarantee, from the day the item is delivered.

From the day you receive your order you have a week to return any unsatisfactory item. If there is no receipt of delivery, we will assume delivery took place 3 days after dispatch.

The following charges/fees will not be reimbursed:

  • Delivery charges from Vanity By Design to your requested address.
  • Cost to return the product to Vanity By Design. Please note prices can vary. 
  • Charge will be placed to return the product, depending on the location. 

When returning an item please make sure it is still in its original packaging and original condition. Goods cannot be returned after installation. 

From the day you receive your order you have a 5 days to notify Vanity By Design of any issues/defects regarding the order. If there is no receipt of delivery, we will assume delivery took place 3 days after dispatch from our warehouse. Each inquiry is looked at case by case.

If Vanity By Design is not notified within 5 days of a customer receiving an order there may be additional costs that will be passed onto the customer.

Please note that goods cannot be returned after installation and must be in its original packaging.

Vanity By Design reserves the rights to change/modify these conditions without prior notice.